These terms and conditions apply to contracts for the rental of hotel rooms for accommodation as well as all other services and supplies provided by the hotel in connection with this (hotel accommodation contract).

Sub-leasing of the rooms provided is prohibited.

General terms and conditions of the customer only apply if expressly agreed beforehand.

The contracting parties are the hotel and the customer. The contract is concluded through acceptance of the customer's application in the form of booking by the hotel.

All claims against the hotel generally become statute-barred after one year from the statutory beginning of limitation.

The hotel is obliged to make the rooms booked by the customer available and to provide the agreed services.

The customer is obliged to pay the prices agreed or applicable for the room rental and other services used.

The agreed prices include all taxes and local charges applicable at the time of contract conclusion.

The hotel reserves the right to require reasonable advance payment or security, for example in the form of a credit card guarantee.

The customer may cancel free of charge up to 14 days before the agreed arrival date.

For group bookings (5-10 rooms): cancellation free of charge up to 21 days before arrival.

For group bookings (10+ rooms): cancellation free of charge up to 56 days before arrival.

If no cancellation right has been agreed, the hotel retains the claim to the agreed compensation despite non-use of the service.

The hotel is entitled to terminate the contract from the within a certain period free cancellation can be made by the customer, if other customers' requests for the contractually booked rooms are available.

The hotel is also entitled to cancel if an agreed or demanded advance payment is not paid even after an appropriate deadline set by the hotel.

The hotel is also entitled to terminate the contract for objectively justified reasons, in particular in cases of force majeure or if the guest's conduct jeopardizes the smooth operation of the hotel.

The customer does not acquire any claim to the provision of specific rooms unless expressly agreed in writing.

The hotel is liable for damages arising from injury to life, body or health.

The hotel is liable for damages to items brought in according to statutory provisions.

The hotel offers only non-smoking rooms. In case of violation of the no-smoking policy, the hotel is entitled to claim flat-rate compensation of EUR 250.00.

The customer is liable for damages caused to the hotel's property or reputation.

Changes and supplements to the contract must be made in writing.

German law applies. The application of the UN Sales Convention is excluded.

The European Union has set up an online platform for out-of-court settlement of consumer law disputes: http://ec.europa.eu/consumers/odr/